A healthcare service provider operating a motor fleet found themselves in urgent need of cover after an unexpected operational change. Their vehicles had previously been covered under an umbrella policy through another insurer. However, when that arrangement ended, they were informed they would now need their standalone policy.
Despite having full claims information readily available, their incumbent insurer declined to offer renewal terms. The broker, facing resistance from the market, struggled to source an alternative, putting the client’s operations at risk.
Understanding the urgency and complexity of the situation, our broker worked closely with the client to separate out claims data specific to their vehicles and drivers. This allowed us to present a clearer picture of the risk to potential insurers.
While some markets were unwilling to assist, we utilised our market expertise and relationships to source two competitive solutions:
- A risk-managed, telematics-driven product
- A standard policy offering
After reviewing their options, the client opted for the standard policy, securing the necessary cover to continue fulfilling their contracts without disruption. The broker was able to retain their client, and the placement marked a significant win for both the Partner Broker and Jensten London Markets.
This case highlights the value of taking a tailored approach—by working closely with the Partner Broker to present a strong case to our Market, we successfully secured coverage where others couldn’t.
